Last but not the least, there are many surveys on customers’ experiences and perceptions of chatbots and reading those to improve your conversation could be a defining moment for your brand. 3- Use already existing research to improve If, at some point, you feel like the customer needs to speak to a customer representative, give them the official contact number only. Make sure you act very professionally and focus on the relevant topic. It’s very creepy to try getting personal information from your customers. Staying transparent and honest is the first rule of establishing a connection with your customers. And the sense of cheating can destroy your business. If you pretend like you’re a real human being, chances are your customers will dump you because they know it’s a generated conversation.
Let’s stop with the suspense and start unpacking. Of course, it all starts with bot welcome message but there’s more to it.
So we highly recommend you to get a chatbot for your Facebook business page but we would also like to give you some tips and tricks on how to make the chatbot conversation exciting for your buyers. Plus, what else is AI for? It’s smart, it’s cheap and the best thing is, it’s quicker so buyers love it. This is why the face of customer care is also revolutionizing and not all the companies can afford to hire a number of employees for customer care services. We all can clearly see how things are rapidly turning online and people prefer shopping online and the recent pandemic has pushed people to stay at home.
According to multiple surveys conducted online, the usage of chatbots is going to be increased by 30% in the next half decade.